Privacy Policy – How 3rr Protects Your Personal Data

1. Who We Are

This Privacy Policy applies to the 3rr online gaming platform accessible at 3rr.vin, including all sections of the platform such as the Game Lobby, Sports Betting, Live Casino, Bingo, and the 3rr mobile app. When this policy refers to "3rr", "we", "us", or "our", it refers to the operator of the 3rr.vin platform.

We act as the data controller for personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about this policy or about how your data is used, you can reach our support team at any time via live chat on the platform or by email – our contact address is shown in the footer of every page.

2. Data We Collect

We collect personal information in two main ways: information you give us directly when you register and use the platform, and information that is generated automatically when you interact with our services.

Information you provide directly:

• Full legal name and date of birth (required for account registration and age verification)
• Email address and phone number
• Residential address
• Identity verification documents when requested (such as a CNIC copy or other government-issued ID)
• Payment method details used for PKR deposits and withdrawals
• Messages and communications sent to our support team
• Any preferences or settings you configure within your account

Information generated automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, games played, and time spent on the platform
• Session start and end times
• Betting and gaming history, including stakes, outcomes, and transaction amounts in PKR
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect information speculatively or hold data that serves no function within our operations. The table below sets out the main ways we use your personal information and the reason we are entitled to use it in each case.

4. Payment Data

All financial transactions on 3rr are conducted in PKR. When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, bank transfer, debit/credit card, or another supported mobile wallet, your payment data is processed securely.

We work with reputable payment processors who handle the technical aspects of each transaction. These processors are contractually bound to protect your payment information and may only use it to process your transaction. We do not store full card numbers, CVV codes, or complete mobile wallet PINs on our own servers at any point.

• Transaction records including amounts, dates, and payment method types are stored for accounting, dispute resolution, and anti-money-laundering compliance purposes.
• Your payment method details such as a partially masked card number or mobile number may be stored to facilitate future withdrawals to the same method.
• Any suspicious transaction patterns may be flagged and investigated as part of our fraud prevention obligations.

5. Cookies & Tracking Technologies

When you visit 3rr.vin or use the 3rr app, we use cookies and similar technologies to make the platform work correctly and to understand how it is being used. A cookie is a small text file stored on your device by your browser.

We use the following categories of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and ensure that your account activity is attributed correctly. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: These remember your settings such as language preferences and notification choices so you do not have to re-enter them every time you visit.
• Analytics cookies: These help us understand which parts of the platform are most popular, how long players spend in the Game Lobby or Sports section, and where technical issues occur. All analytics data is aggregated and anonymised.
• Marketing cookies: If you have opted in to marketing, these cookies help us show you relevant promotions and cricket or PSL-related betting offers based on your activity.

You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may affect how the platform performs for you, including keeping you logged in between visits.

6. Sharing Your Data

We do not sell, rent, or trade your personal data with any third party for their own commercial use. We share your data only in the following limited circumstances and only to the extent necessary:

• Payment processors: Transaction data is shared with the relevant payment provider (such as JazzCash or Easypaisa) solely to process your deposit or withdrawal.
• Identity verification providers: Where identity documents are submitted for account verification, they may be processed by a trusted third-party verification service operating under strict confidentiality obligations.
• Game providers: Third-party game studios whose content appears in our Game Lobby may receive limited session data (such as an anonymised player ID and stake amounts) to power their games and return results.
• Fraud and security partners: To protect the platform against fraud, we may share data with specialised security providers who help us identify suspicious activity.
• Legal and regulatory requirements: We will disclose personal data where required to do so by applicable law, court order, or regulatory authority request. We will notify you of any such disclosure where we are legally permitted to do so.

All third parties who receive your data are required to handle it in accordance with applicable data protection standards and may not use it for any purpose beyond the one for which it was shared.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period thereafter, consistent with our legal and operational obligations. Specific retention periods depend on the type of data:

• Account registration data is retained for the lifetime of your account and for a period after closure to allow for any disputes or regulatory enquiries to be resolved.
• Financial transaction records including PKR deposit and withdrawal history are retained for a minimum of five years for accounting and anti-money-laundering compliance purposes.
• Customer support communications are retained for up to two years after the ticket is closed.
• Marketing preferences and opt-in records are retained until you withdraw consent or close your account.
• Cookie and analytics data is retained in aggregated form for platform improvement purposes; individual session data is typically deleted within 90 days.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised in a way that means it can no longer be linked back to you.

8. Data Security

Protecting your personal data is something we take seriously. We have implemented a range of technical and organisational measures to guard against unauthorised access, accidental loss, destruction, or disclosure of your information. These include:

• TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive account and payment information
• Access controls that limit which staff members can view personal data, based on their role
• Regular security reviews and vulnerability assessments of our platform infrastructure
• Secure handling procedures for identity documents submitted for verification

While we take every reasonable precaution, no internet-based system is completely immune to security risks. You also play a role in keeping your account safe – use a strong, unique password for your 3rr account and never share your login credentials with anyone. If you ever suspect unauthorised access to your account, contact our support team immediately.

9. Your Rights

You have a number of rights in relation to the personal data we hold about you. These are summarised below. To exercise any of these rights, contact our support team via live chat or email.

• Right of access: You can request a copy of the personal data we hold about you, including your account information, transaction history in PKR, and communication records.
• Right to rectification: If any of your personal data is inaccurate or out of date, you can ask us to correct it. You can update basic details such as your email address or phone number directly within your account settings.
• Right to erasure: You can request deletion of your personal data. We will process this request where we do not have a legal or regulatory obligation to retain the data. Note that financial transaction records are subject to mandatory retention periods that may prevent full deletion.
• Right to restrict processing: You can ask us to pause certain uses of your data while a correction or objection is being assessed.
• Right to object: You can object to our processing of your data for marketing purposes at any time, with immediate effect.
• Right to data portability: Where technically feasible, you can request a copy of your personal data in a structured, machine-readable format.

10. Children's Privacy

The 3rr platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires users to confirm their date of birth, and we carry out age verification checks on accounts before withdrawals are processed.

If we become aware that personal data has been collected from a person under 18, we will close the account, delete the associated personal data promptly, and void any balance held in that account. If you are a parent or guardian and have reason to believe that a minor has registered on the platform, please contact our support team immediately.

11. Marketing & Communications

We may send you promotional communications about bonuses, new games in the Game Lobby, PSL and T20 cricket betting specials, and other platform offers – but only if you have given us permission to do so. You can opt in to marketing during registration or at any point from your account settings.

You can withdraw your consent and unsubscribe from marketing communications at any time by:

• Updating your communication preferences in your account settings
• Clicking the unsubscribe link at the bottom of any marketing email
• Contacting our support team and requesting removal from all marketing lists

Unsubscribing from marketing will not affect transactional messages such as deposit confirmations, withdrawal notifications, security alerts, or updates to these policies, which we will continue to send as they are part of operating your account.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the features available on the platform. When we make material changes, we will notify registered users via the email address associated with their account or via an in-platform notification. The updated policy will also be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically so you stay informed about how we are protecting your information. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please get in touch with us. Our support team is available around the clock via live chat within the platform.

You can also reach us by email – our address is shown in the footer of every page on 3rr.vin. For data rights requests, please include your registered account email address and a description of your request so we can process it as quickly as possible.

For any concerns about responsible gaming or account self-exclusion, please visit our Responsible Gaming page or raise the matter directly with our support team.